WordPress Maintenance
WordPress maintenance that keeps your site stable, secure and stress-free
Your WordPress site or WooCommerce store should not demand your daily attention. Updates, backups, monitoring, security, small fixes and incident response should be carried out regularly — before a problem appears, not only once the site stops working.
We provide ongoing technical maintenance for WordPress sites and WooCommerce stores. We keep an eye on updates, make backups, monitor the site’s availability, react to errors and help with small changes. As a result you do not have to check plugins yourself, worry about failures, remember about backups or look for a specialist only once the store stops selling.
The effect: your site runs more stably, is more secure, you respond to problems faster, and you can focus on running your business.
- WordPress + plugin updates (tested)
- Daily off-site backups
- 24/7 monitoring with alerts
- Security and firewall
- An hours bank for small changes
- A response SLA of 24h / 4h
Who maintenance is for
- you have a WordPress site or WooCommerce store and do not want to worry about updates
- you run a store where every hour of downtime is a real loss of sales
- you have a team in-house, but no one looks after the technical side of the site
- your site has gone down or your WordPress has been hacked before
- plugin updates broke your site and you do not want a repeat
- you need small changes to the site every week / every month
- you want contact with an account manager, not just a support email address
- you care about backups and security without having to check them by hand
What problems does ongoing WordPress maintenance solve?
WordPress needs attention. You skip updates — and the site breaks. You make backups “when you remember” — and when the hosting goes down, you have nothing to restore. Plugins stop working after a core update. Attackers catch you on an outdated version. It is a recurring scenario for companies that do not have a permanent technical caretaker.
Technical maintenance is insurance: someone does all of this for you — tests updates on a working environment, monitors availability, keeps an eye on backups, responds to incidents and makes small changes. You sleep soundly, and the site keeps running.
What do you gain from technical maintenance?
Six concrete benefits for a company that uses ongoing WordPress maintenance — from stability and security to peace of mind for the owner and fewer scattered costs.
Stability and fewer failures
Regular updates, 24/7 monitoring and testing changes on a working environment reduce the number of unexpected failures. The response begins before the customer notices the problem.
Site and data security
Daily off-site backups, SSL updates, intrusion monitoring and security hardening (Wordfence / iThemes) protect the site against data loss, attacks and unauthorised access.
Protecting your sales
For a WooCommerce store every hour of downtime is a real loss. With maintenance the store has backups, cart monitoring, payment-gateway checks and a fast response to order errors.
Peace of mind for the owner
You do not remember about updates, you do not check every day whether the site works, you do not look for a specialist after hours. Someone does it for you and reports back.
A faster response to problems
An SLA written into the agreement. You know how quickly we will respond to a report and when we will start the fix. No “we’ll get back to you when we have time”.
Fewer scattered costs
An hours bank for small changes included in the package. Instead of paying separately for each edit, you have a predictable monthly budget and a single contractor.
What exactly do we do as part of maintenance?
Eight groups of recurring actions — from updates and backups, through monitoring, security and care for the WooCommerce store, to the monthly report.
WordPress and WooCommerce updates
- WordPress core updates (tested before deployment)
- plugin updates (with compatibility checks)
- theme updates (premium / custom)
- WooCommerce updates (HPOS, payment compatibility)
- PHP updates on the environment side
- testing on staging before production
Benefit: The site stays up to date, but the updates do not break it, because they are checked beforehand on a copy.
Backups and restoring
- daily automatic off-site backups
- full backup (files + database)
- backup retention (usually 30 days)
- fast restore of a chosen backup
- a restore test once a month
- a backup before every major update
Benefit: Even if the hosting, database or site goes down — you have an up-to-date copy ready to restore within tens of minutes.
Monitoring and alerts
- 24/7 availability monitoring (UptimeRobot or our own)
- an SMS/email alert when the site goes down
- SSL monitoring (expiry date)
- response-time and 5xx-error monitoring
- contact-form checks
- checking the order path (WooCommerce)
Benefit: We know about a problem sooner than the customer does. Often we fix it before anyone notices.
Security and hardening
- an application firewall (Wordfence / iThemes Security)
- hardening the wp-admin panel
- protection against brute-force and bot attacks
- two-step login (optional)
- control of file and database permissions
- removing unused plugins and themes
Benefit: The site becomes a harder target for automated attacks. We reduce both the risk of a break-in and its consequences.
Small changes and the hours bank
- editing content and headings
- adding photos and banners
- adding blog posts (publishing ready content)
- adding products and categories in WooCommerce
- fixes in sections, forms and CTAs
- a monthly hours bank
Benefit: You do not wait for a specialist or hunt for a freelancer — small changes are handled within the package.
Incident response and SLA
- contact with your account manager (email / phone / messenger)
- a response SLA (24h / 4h depending on the package)
- priority handling of incidents
- restarting the site, a backup or hosting if needed
- root-cause analysis of the failure (post-mortem)
Benefit: You know exactly how quickly we will respond and how fast we start acting when the site is down.
WooCommerce: store maintenance
- monitoring the order process (critical for sales)
- checking payment integrations (BLIK, P24, Tpay, Stripe)
- checking shipping integrations (InPost, courier)
- updates to BaseLinker and store plugins
- checking the Merchant Center feed
- monitoring conversions and GA4 events
Benefit: The store does not just “work” — the cart, payment, invoice and shipping work too. In other words, real sales are protected.
Monthly report and transparency
- a list of the updates carried out
- the number of backups and the restore test
- monitoring incidents
- use of the hours bank
- 404 errors detected and indexing issues
- recommendations for the coming month
Benefit: Every month you know exactly what was done and what you are paying for. No “vague” subscriptions.
Technical maintenance packages
Three levels of scope — from basic care for a one-page site, through full business maintenance, to care for a store that is critical to sales.
We match the package to the size of the site, its traffic and the store’s importance to the company’s sales. No cancellation penalties — 14 days’ notice.
Basic package
Stability and basic protection
PLN 190 / mo net
Updates, backups, monitoring and basic protection — regardless of the size of the site. A reliable technical foundation without involving the owner in day-to-day checks.
Who it is for
- company websites and one-page sites
- blogs and landing pages
- companies without their own administrator
- companies looking for technical reassurance
- a first level of care for a freshly launched site
Scope
- core, plugin and theme updates (tested)
- daily backups to our server (up to 10 GB)
- 24/7 availability monitoring + email alert
- SSL: validity check and renewal
- response within 24h (business days)
- monthly PDF report
Pro package
Full business maintenance
PLN 590 / mo net
For companies whose site is a real sales or contact channel. Larger backups, small changes included, a faster SLA and an agreement that ensures a stable partnership.
Who it is for
- company websites with traffic from Google / Ads
- small and medium WooCommerce stores
- companies with sales forms
- brands building SEO visibility
- companies with premium plugins
Scope
- ✓ everything from Basic
- around-the-clock monitoring + SMS alert
- backups up to 100 GB on our server
- paid plugin updates (your licences)
- 1 h of content / simple changes per month
- form and order-process monitoring (WC)
- a backup test once a month
- 24h response SLA around the clock
- a minimum 3-month agreement, 7 days’ notice effective at month-end
- contact with a dedicated account manager
Enterprise package
A business-critical store and service
PLN 1,290 / mo net
For WooCommerce stores and larger sites where downtime means a real loss. The highest SLA, a quarterly audit and 8 hours of changes.
Who it is for
- larger WooCommerce stores
- sites with traffic from multiple channels
- companies with ERP / BaseLinker integrations
- B2B and warehouse-backed stores
- companies needing an SLA agreement to sign
Scope
- ✓ everything from Pro
- extended monitoring (cart, checkout, integrations)
- 8 h of small changes per month
- a quarterly audit (plugins, performance, security, SEO)
- 12h response SLA around the clock
- priority support
- a dedicated contact + team messenger
- a disaster-recovery plan (in case of an incident)
- recommendations for the store’s further development
Prices are net per month — 23% VAT must be added. No cancellation penalties (minimum 3-month agreement, 7 days’ notice effective at month-end in the Pro package). An ideal complement after launching a site or store.
What does “24h response SLA around the clock” mean?
A 24h response SLA around the clock means we commit to taking the first remedial steps (e.g. diagnosis or a call back) within a maximum of 24 hours of a report, 7 days a week, 24 hours a day — regardless of whether the report came in on a business day, at the weekend or on a public holiday.
What is NOT included in technical maintenance?
It is important that the maintenance package is not a “bottomless pit”. The elements below are always quoted separately — so it is fair and clear what to expect in the subscription.
- building new programming features
- custom plugins and larger modules
- large redesigns of sections and subpages
- full PageSpeed / Core Web Vitals optimisation
- SEO positioning (content + links)
- Google Ads / Meta Ads campaigns
- writing offer and blog content from scratch
- migration to another host (a separate service)
- full VPS server administration
- integrations with new external systems
We can deliver all of the above, but as separate projects with an individual quote — not as part of the monthly maintenance.
Technical maintenance vs hosting — how do they differ?
Hosting provides server resources. Technical maintenance looks after the application itself (WordPress, WooCommerce) and how the site behaves. Most often the two services complement each other — they do not replace one another.
| Element | Technical maintenance | Hosting |
|---|---|---|
| Goal | Stability of the site and store | Providing server resources |
| WordPress updates | Yes, tested and deployed | Usually not (or only WP core on “auto”) |
| Site backup | Daily off-site + a restore test | Often once a day, without tests |
| Site monitoring | Availability + forms + store | Most often only server status |
| Small changes | Within the hours bank | None (or separate support) |
| Incident response | SLA, account manager, action plan | Only server failures, not the application |
How starting the partnership works
Six stages — from auditing the current state, through configuring the tools and the maintenance plan, to recurring actions, the monthly report and incident response.
Audit of the current state
We check the current WP version, plugins, theme, backups, security and performance.
Effect: We know what state we are starting from and what to improve first.
Environment configuration
We set up monitoring, automatic off-site backups, a firewall, alerts and staging.
Effect: The site has a complete maintenance infrastructure, not just a declaration.
Maintenance plan
We agree the update schedule, the scope of the hours bank, the SLA and the contact for your account manager.
Effect: You know who does what, and when, with your site.
Recurring maintenance
Tested updates, backups, monitoring and small changes on request.
Effect: The site runs stably, while you focus on the business, not the plugins.
Monthly report
A PDF with a list of the work carried out, incidents, hours used and recommendations.
Effect: You know exactly what you are paying for and what the past month gave the site.
Incident response
A response SLA in the event of a failure (24h / 4h depending on the package), restoring from a backup if needed.
Effect: A failure does not mean panic — there is a plan, a contact and a procedure.
What should you send so we can quote the maintenance?
You do not have to prepare technical documentation. It is enough to answer a few questions — we will check the current state of the site and suggest a package matched to its size and importance to the company.
Answer these questions
- What is the address of the current site?
- Is it a company website, a blog or a WooCommerce store?
- How many subpages / products does the site have?
- Does the site generate traffic from Google or campaigns?
- Do you use premium plugins (theme, forms, store)?
- Do you have integrations (BaseLinker, ERP, invoicing, couriers)?
- Has the site been updated recently / have there been any failures?
- Do you need small changes on a regular basis?
- Do you care about a response SLA outside business hours?
- Is anyone at the company currently managing the WordPress panel?
Maintenance also protects your SEO and visibility
Technical maintenance does not replace positioning, but it keeps the technical foundation of SEO in place. A site that does not work, has no SSL, generates 404 errors, loses its structured data after an SEO plugin update or falls into noindex after staging — loses traffic from Google, even if the content is good.
For AI Overview and AI models, what matters most is the site’s stability and predictability. If the site is available, has consistent headings, structured data and service descriptions, AI finds it easier to analyse and cites it more often. Maintenance makes sure these elements do not disappear through an accidental update.
We do not guarantee specific rankings or a presence in AI Overview. We do, however, make sure the site does not lose them due to technical neglect — it is the cheapest way to protect the results of years of SEO work.
Technical SEO in maintenance
- availability (uptime) monitoring — a ranking foundation
- renewing and checking the SSL certificate
- checking 404 errors and redirects
- checking indexing in Search Console
- updating the XML sitemap
- checking robots.txt after SEO plugin updates
- monitoring speed and Core Web Vitals
- updating SEO plugins (Yoast / RankMath)
- checking structured data after updates
- responding to Search Console alerts (indexing issues)
AI Overview and stability
- the site is available and indexable 24/7
- meta data and headings do not disappear through an accidental update
- FAQ sections and service descriptions keep their unchanged structure
- structured data stays consistent and up to date
- 404 errors do not block key subpages
- site speed stays at an acceptable level
- the WooCommerce store still shows price, availability and shipping
Frequently asked questions
Short answers to the questions that come up most often when deciding on ongoing maintenance for a WordPress site or WooCommerce store.
What exactly does “small changes” include?
What if the site goes down at night?
Can I cancel after a month?
What about hosting — do you manage it?
Do you also update paid plugins?
What if an update breaks the site?
Does maintenance include speed optimisation?
Does maintenance include new features?
Does maintenance include SEO and positioning?
What do I get in the monthly report?
Do you want your site under ongoing maintenance, not just “available online”?
Get in touch if you care about stability, security and small changes carried out regularly. We will check the current state of the site and suggest a package matched to its size and importance to your sales.
No cancellation penalties, with a concrete SLA, a monthly report and a dedicated account manager.